Wa do you do wen your keyboard malfunions?
Wen my spae bar sopped working, I aed online wi Dell e suppor. e e old me I would reeie a new keyboard in e mail. I was supposed o insall i.
“Me?” I said. “Insall a keyboard?”
e e said i would be a snap. If I needed elp, e would walk me roug i.
I go e keyboard and looked up e insruions, wi said I ad o unsrew e bak. I jus knew I would be eleroued.
Bu I boug a se of srewdriers a RadioSak and flipped e lapop oer, remoed e baery, and aaked e srews.
e srews wouldn’ budge. I exanged a srewdrier for anoer srewdrier. I used all six. None of em worked.
I wen online again o a wi Dell. e e lisened, en old me o ry again.
I oug abou e definiion aribued o Einsein: Insaniy is doing e same ing oer and oer and expeing a differen resul.
“I wouldn’ urn,” I old e e.
He said e would send a e ou o e ouse o insall e keyboard for me. (I’m no dummy. Wen I boug e lapop, I boug a e o go wi i.)
Anyway, e nex day a e ame. He go ou is se of 3500 srewdriers, remoed e srews, ook off e old keyboard, and insalled e new one. He said I didn’ ave e rig size srewdrier. en e asked wa else I needed.
“I know you don’ ae an order for is, bu ould you wa me insall is exra memory a Dell e said I’m ompenen o insall myself?” He said e’d o i for me. I oug a was ery swee.
Anyway, i’s appened again, exep is ime i’s more an e spaebar. I’s e , , , and keys.
I’e used anned air. So far all i’s done is make ings worse. Wen I began, only e key was ou.
How an I wrie wiou a keyboard?
So tomorrow I’ll chat with my Dell tech and–
Well, mercy me. I took a half-hour break and now all the keys are working again. I wonder what that was all about.
Nevertheless, I shall report the anomaly. Call me an alarmist, but I don’t want this to happen a third time when I’m preparing a manuscript for submission. If the keyboard should be replaced, I want it replaced now.
But still–I’m torn. If I do need a new keyboard, I want a tech to make a house call. I don’t have the proper screwdriver, I don’t know the size screwdriver to buy, and I don’t want to tamper with something that is still under warranty.
On the other hand, I have to consider the worst-case scenario: He takes out his screwdriver, loosens the screws, turns the laptop over, removes the keyboard, and sees lurking there beneath the metal and plastic plate the reason for my current technical distress: rumbs.
e same, e earae, e disgrae a being found guily of su a soleism. e prospe is oo illing o spell ou.
Bu for the sake of ar, I sall submi myself o e proud man’s onumely. omorrow I sall a wi Dell.