Nov. 26: Ordered quilt online; multi-cat design; not quilt in picture, and not cat either
Nov. 27: Received email confirmation; processing time 5-7 days; everything handmade and impeccably “sawn”; hoped quilt would be more impeccable than proofreading
Dec. 1, 4, 7, and 8: Received emails re more quilts available for order
Dec. 10: Received email re quilt finished, ready to ship, tracking number to follow
Dec. 10: Received email re discounts on six other quilts
Dec. 11: Received email re same discount on same six quilts
Dec. 12 – Jan. 17: Received no emails at all
Jan. 17: Emailed company re Where is my quilt/Did I miss an email with tracking number?; very polite
Jan. 18: Received email re Quilt is ready and on the way.
Jan. 24: Received quilt
Jan. 25: Put queen quilt on queen bed; quilt barely covered top of queen mattress; I kid you not
Jan 25: Measured queen quilt
Jan. 25: Pulled up company website to check dimensions of ordered queen quilt; website down until all quilts ordered before Christmas have been shipped
Jan. 26 – present: Considering options:
- Email company re Did I receive double or twin quilt in error? and if so, I’ll send quilt back in exchange for queen quilt
- Email company re I will send quilt back and await refund (and hope refund arrives before end of 2019)
- Email company re I will send quilt back in exchange for king quilt (since queen might not be large enough either) and will send more money as soon as I receive king quilt
- Email company after website is back up and I know exact dimensions of queen quilt I ordered and have better idea of what more action to take
- Email now re usual 30-day limit on returns
- Email company re what I’m really thinking
- Email re I’ll volunteer to help package and ship quilts ordered before Christmas (possibly necessitating a trip to China, where I suspect they’re made)
- Rive my hair and wail like a banshee
- Put quilt on dowel and hang on wall
It’s a silly quilt, cute in a kind of ugly way, but I finally decided I might as well adopt the title of Cat Lady and stick images of cats all over the house. And I thought Cat Gentleman would like cat quilt, since he adopted his title years ago. Quilt was supposed to be a Christmas present.
I ordered late and thus knew Santa Claus might not bring quilt on the First Day of Christmas, but I assumed the Magi would deliver it by Epiphany at the latest. Now I hope to get this thing straightened out before Pentecost.
Worst case scenario, the correct quilt will arrive in time for Advent. And I’ll give it to Cat Gentleman for Christmas.
Kathy Waller 